Our people and their knowledge are the greatest assets within 4D International. Our organization is comprised of an extraordinary and talented team of individuals that have a passion for excellence and a relentless drive for delivering real-world results. The team at 4D International is committed to creating an experience that is capable of Driving Singularity in everything we set out to accomplish. Each team member represents a rich and diverse background, whose experience and knowledge encompasses the key issues facing our clients around the world.
We encourage and support an entrepreneurial spirit and we reward innovative thinking, great ideas, and strong initiative. If you are able to make a solid business case to create a new solution, launch a new division of the company, or transform how we do business you will have the resources to make it happen. We understand that our organization's success rests firmly in the hands of our highly skilled and globally diverse workforce. Collectively it is up to each team, with the full support of 4D International to go out everyday and change the world, one person at a time, one business at a time.
4D Executive Director
Region: Africa | Asia | Europe | North America | Oceania | South America
4D Executive Directors are the most senior partners at 4D International. They are ultimately responsible for actively growing and managing their respective business-units while they establish strong relationships with senior leaders and create strategic opportunities for our global team of dedicated professionals to develop and grow. They are passionate about making a lasting positive impact with our clients and our firm.
4D Executive Directors manage the operational activities of 4D International across each of our global regions. Each 4D Executive Director has bottom-line authority within their respective business-units and report to the Director of Global Operations and the company President jointly.
Responsibilities include:
•Develop and maintain a multi-level client business relationship that remains commercially viable and yields references, referrals, and additional client engagements or assignments while actively managing your region and the associated business-units.
•Direct the regional client engagement activity, through the coaching and mentoring of 4D Regional Directors, 4D Client Engagement Managers, and your team of 4D International professionals.
•Prepare and conduct group and individual client meetings for purposes of presentation, training, and review, assume the appropriate role of co-leader, trainer, advisor, coach, or facilitator.
•Remain constantly abreast of all business activity within your assigned region.
•Demonstrate an in-depth understanding of your assigned region and your respective business-units. Provide advice, guidance, and counsel on new business development activities.
•Communicate on a daily and weekly basis with your team and your clients while you monitor the progress and results of each client engagement. Take immediate corrective action to bring any client engagement that is off schedule back to a favorable status.
•Co-ordinate all client activity with Business Support Services (BSS) to ensure that the most effective use is made of each client opportunity. Participate in the development of client strategies, client discovery activities, and additional assignments.
•Remain abreast of the trends within the consulting industry, innovations, competitive activity, new offering opportunities, and market standing.
•Conduct all scheduled formal client engagement reviews, which must happen at the pre-designated times throughout the client engagement.
•Complete all assigned 4D International team member appraisals in person using standard company documentation.
•Additional duties may be required to support the successful delivery of a client engagement.
4D Regional Director
Region: Africa | Asia | Europe | North America | Oceania | South America
4D Regional Directors consistently demonstrate their superior ability to deliver significant results for our clients and our firm. They possess distinctive knowledge and can use it to serve high-performing industry leaders. They inspire their colleagues and team members to achieve great things and actively mentor the next generation of 4D International leaders. They live our values and ensure our organization continuously fulfills its mission statement.
4D Regional Directors manage a cluster of client engagements in our various functional and industry practices, ensuring that the deliverables identified and sold to the client are not only achieved but also exceeded. They are also responsible for actively growing their book of business, while also developing their assigned team of 4D International professionals.
Each 4D Regional Director has bottom-line responsibilities for each of their client engagements and reports directly to a 4D Executive Director within their assigned region.
Responsibilities include:
•Develop and maintain a multi-level client business relationship that remains commercially viable and yields references, referrals, and additional client engagements or assignments.
•Direct the client engagement activity, through the coaching and mentoring of 4D Client Engagement Managers and your team of 4D International professionals to deliver the client engagement on schedule and within the specified requirements.
•Prepare and conduct group and individual client meetings for purposes of presentation, training, and review, assume the appropriate role of co-leader, trainer, advisor, coach, or facilitator. (Note this is usually applicable in the large cap client engagements. The small to mid cap client engagements should provide the opportunity to coach and mentor the 4D Client Engagement Manager in these activities.)
•Remain constantly abreast of all business activity within your assigned region and manage opportunities for additional client assignments and more work.
•Demonstrate an in-depth understanding of your client’s industry, position, goals, objective, and competitive advantages, and provide advice, guidance, and counsel to 4D International on new business development activities.
•Communicate on a daily and weekly basis with each client, client engagement management team, and executive management while you monitor and manage the progress and results of each assigned client engagement. Take immediate corrective action to bring any client engagement back to a favorable status.
•Co-ordinate all client activity with Business Support Services (BSS) to ensure that the most effective use is made of each client opportunity. Participate in the development of client strategies, client discovery activities, and additional assignments.
•Remain abreast of the trends within the consulting industry, innovations, competitive activity, new offering opportunities, and market standing.
•Conduct all scheduled formal client engagement reviews, which must happen at the pre-designated times throughout the client engagement.
•Complete all assigned 4D International team member appraisals in person using standard company documentation.
•Additional duties may be required to support the successful delivery of a client engagement.
4D Business Analyst
Region: Africa | Asia | Europe | North America | Oceania | South America
4D Business Analysts take responsibility for a critical role in our firms’ success by serving as the group of individuals that are responsible for scoping and evaluating each of our client business engagements and discretely assist in problem solving in each client engagement. They play an important role in managing the client data crunching as they actively contribute to the engagement team's final client recommendations. They present their work and findings to senior client executives as part of the client discovery process (CDP) and actively work alongside their assigned directors to close the deal. 4D Business Analysts have a voice in determining the team's style and pace of work throughout the client engagement.
4D Business Analysts are responsible for actively growing their book of business, while also developing their assigned team of 4D International professionals. Each 4D Business Analyst reports directly to a 4D Regional Director within their assigned region.
Responsibilities include:
•Develop and maintain a multi-level client business relationship that remains commercially viable and yields references, referrals, and additional client engagements or assignments.
•Manage and direct the client discovery process (CDP), through the coaching and mentoring of 4D Client Engagement Managers and your team of 4D Professionals to deliver client engagement “go ahead” commitments on schedule and within the specified requirements for quality and service, including development of design specifications, selection of staff, provide guidance in the development of process and systems improvements, and co-ordination of 4D International internal or external specialist activities.
•Prepare and conduct group and individual client meetings for purposes of presentation, training, and review, assume the appropriate role of co-leader, trainer, advisor, coach, or facilitator throughout the client discovery process (CDP).
•Remain constantly abreast of all business activity within your assigned client base and source out all potential opportunities for additional assignments or more work.
•Demonstrate an in-depth understanding of your client’s industry. Provide advice, guidance, and counsel to sales & support services. Advise Business Support Services (BSS) on additional or up and coming needs and requirements.
•Communicate on a daily and weekly basis with each client engagement management team and our executive management while you monitor the progress and results of each assigned client engagement. Assist in taking corrective action should one of your client engagements fall off schedule.
•Co-ordinate all client activity with Business Support Services (BSS) to ensure that the most effective use is made of each client opportunity. Participate in the development of client strategies, client discovery activities, and additional assignments.
•Remain abreast of the trends within the consulting industry, innovations, competitive activity, new offering opportunities, and market standing.
•Conduct all scheduled formal client engagement reviews, which must happen at the pre-designated times throughout the client engagement.
•Additional duties may be required to support the successful delivery of a client engagement.
4D Client Engagement Manager
Region: Africa | Asia | Europe | North America | Oceania | South America
4D Client Engagement Managers own the client’s problems and the client engagement. They are the hub and center of the full client engagement team. They are responsible for determining how to bring the best of 4D International to the client. By working closely with clients, they maximize the impact of our work and lead the client through the dimensional change process. They also follow up our work on an ongoing basis to ensure sustained impact.
4D Client Engagement Managers are also responsible for actively growing their team’s book of business, while also developing their assigned team of 4D International professionals. Each 4D Client Engagement Manager has bottom-line responsibility for their assignment and reports directly to a 4D Regional Director.
Responsibilities include:
•Establish credible and enduring professional business relationships with 4D International clients and our own team of 4D International professionals.
•Ensure that the identified client engagement deliverables occur on time and are consistent with both client and 4D International business requirements for cost, schedule, and quality. Deliverables may include, but are not limited to, design or redesign of key business operating systems, client engagement management, key event schedules, task force team management, methods for improvement, process redesign, knowledge development activities, etc.
•Provide sufficient on-site training for each 4D International professional to ensure that the client engagement and client deliverables occur on time and above acceptable 4D International standards. Co-ordinate internal training using the approved 4D International course materials and follow-through to ensure the application of the training is correctly carried out.
•Participate in the business development activities, client engagement design specifications, transitions, and other named deliverables, to ensure the continuity and delivery of the agreed upon client benefits.
•Comply with all communication requirements from both a client and company perspective.
•Initiate areas of additional opportunity within the client organization or related businesses.
•Complete all assigned appraisals in person using standard company documentation.
•Contribute to knowledge base of 4D International, i.e., development and submission of methodology, updating current tools or templates, defining, designing, and submitting new tools or templates as needed in organization.
•Contribute to the content management activities of 4D International by submitting all required files and documentation.
•Additional duties may be required to support the successful delivery of a client engagement.
4D Business Specialist
Region: Africa | Asia | Europe | North America | Oceania | South America
4D Business Specialists lead a key portion of a client engagement. They apply a broad range of creative problem-solving skills, combining technical and analytical excellence. They synthesize conclusions into recommendations and work directly with the client and senior 4D International leaders to implement the identified change and improvement deliverables. 4D Business Specialists have to develop an in-depth and functional knowledge of 4D International’s proprietary dimensional processes, transformational methodologies, and client focused solutions.
4D Business Specialists work as part of a client engagement team, on the client’s premises delivering all of the outputs that are identified to be a part of the client engagement. They ensure that engagement deliverables occur on time and exceed our client’s expectations. 4D Business Specialists are also responsible for actively growing their team’s book of business, while also mentoring less experienced 4D International team members. Each 4D Business Specialist has bottom-line responsibilities for the client engagement that they are assigned. This role reports directly to the 4D Client Engagement Manager.
Responsibilities include:
•Accurately analyze work processes, systems, organizational functions, and organizational structures using interviews, observation, data and statistical analysis studies and techniques to determine where and how to generate measurable and quantifiable client benefits.
•Train client individuals and task forces in the effective use of management systems, tools, techniques, group problem solving, team building, and develop skills to deliver the appropriate client solutions that support the over-all client engagement deliverables.
•Prepare and conduct meetings and one-on-one interactions with clients and colleagues to ensure the client engagement responsibilities are delivered on time and exceeding the minimum deliverables set out by the client engagement management team.
•Assume the appropriate roles of advisor, facilitator, co-leader, presenter, and/or trainer as required by the situation both within the client’s organization and within 4D International.
•Prepare written and oral feedback, presentation materials, critiques, systems documentation, process descriptions, evaluations, data summaries, and reports using the appropriate 4D International company specified templates.
•Initiate innovative solutions where required and work closely with colleagues and client engagement management to ensure they are delivered for the most effective impact.
•Communicate and co-ordinate individual and team efforts within the disciplines of the company.
•Contribute to the knowledge base of 4D International, i.e., development and submission of methodology, updating current tools or templates, defining, designing, and submitting new tools or templates as needed in organization.
•Contribute to the content management activities of 4D International by submitting all required files and documentation.
•Additional duties may be required to support the successful delivery of a client engagement.
4D Knowledge Specialist
Region: Africa | Asia | Europe | North America | Oceania | South America
4D Knowledge Specialists lead a key portion of a client engagement. They apply a broad range of creative problem-solving skills, combining technical and analytical excellence. They synthesize conclusions into recommendations and work directly with the client and senior 4D International leaders to implement change. 4D Knowledge Specialists have to develop functional and in-depth knowledge of 4D International’s proprietary dimensional processes, proven business and lifestyle transformational methodologies, and innovative client focused solutions.
4D Knowledge Specialists work as part of a client engagement team or independently delivering all of the outputs that are identified to be part of the client engagement. In some cases, this can include public / private training seminars. They ensure that the client engagement deliverables occur on time and exceed your client’s expectations. They create and conduct training and organizational development activities for assigned clients and internally for 4D International. 4D Knowledge Specialists are also responsible for actively growing their team’s book of business, while also mentoring less experienced 4D International team members. Each 4D Knowledge Specialist has bottom-line responsibilities for the client engagement that they are assigned. This role reports directly to the 4D Client Engagement Manager.
Responsibilities include:
•Develop customized training materials and then train the client's employees and assigned task force teams in the effective use of management systems, tools, techniques, group problem solving, team building, and develop skills to deliver the appropriate client solutions that support the over-all client engagement deliverables.
•Prepare and conduct meetings and one-on-one interactions with clients and colleagues to ensure the client engagement responsibilities are delivered on time and exceeding the minimum deliverables set out by the client engagement management team.
•Assume the appropriate roles of advisor, facilitator, co-leader, presenter, and/or trainer as required by the situation both within the client’s organization and within 4D International.
•Prepare written and oral feedback, presentation materials, critiques, systems documentation, process descriptions, evaluations, data summaries, and reports using the appropriate 4D International company specified templates.
•Initiate innovative training and knowledge solutions where required and work closely with colleagues and client engagement management to ensure they are delivered for the most effective impact.
•Communicate and co-ordinate individual and team efforts within the disciplines of the company.
•Contribute to knowledge base of 4D International, i.e., development and submission of methodology, updating current tools or templates, defining, designing, and submitting new tools or templates as needed in organization.
•Contribute to the content management activities of 4D International by submitting all required files and documentation.
•Develop and conduct internal 4D International training and development activities.
•Additional duties may be required to support the successful delivery of a client engagement.
4D TRU-Advisor
Region: Africa | Asia | Europe | North America | Oceania | South America
4D TRU-Advisors independently lead a key portion of a client engagement for our small business and lifestyle clients. They apply a broad range of creative problem-solving skills, combining technical and analytical excellence. They synthesize conclusions into recommendations and work directly with the client and senior 4D International leaders to implement change. 4D TRU-Advisors have to develop an in-depth functional knowledge of 4D International’s proprietary dimensional processes, proven business and lifestyle transformational methodologies, and innovative client focused solutions.
4D TRU-Advisors work independently, on the client’s premises and remotely delivering all of the outputs identified and sold to the client as part of the client discovery process (CDP) for our small business and lifestyle clients. They also actively support our TRU-Advisor™ client engagement assignments. 4D TRU-Advisors are also responsible for actively growing their team’s book of business, while also mentoring less experienced 4D International team members. Each 4D TRU-Advisor has bottom-line responsibilities for the client engagement that they are assigned and reports directly to the 4D Client Engagement Manager.
Responsibilities include:
•Accurately analyze work processes, systems, organizational function, and organizational structures using interviews, observation, data and statistical analysis studies and techniques to determine where and how to generate measurable and quantifiable client benefits.
•Train client individuals and task forces in the effective use of management systems, tools, techniques, group problem solving, team building, and develop skills to deliver the appropriate client solutions that support the over-all client engagement deliverables.
•Prepare and conduct meetings and one-on-one interactions with clients and colleagues to ensure the client engagement responsibilities are delivered on time and exceeding the minimum deliverables set out by the client engagement management team.
•Assume the appropriate roles of advisor, facilitator, co-leader, presenter, and/or trainer as required by the situation both within the client’s organization and within 4D International.
•Prepare written and oral feedback, presentation materials, critiques, systems documentation, process descriptions, evaluations, data summaries, and reports using the appropriate 4D International company specified templates.
•Initiate innovative solutions where required and work closely with colleagues and client engagement management to ensure they are delivered for the most effective impact.
•Communicate and co-ordinate individual and team efforts within the disciplines of the company.
•Contribute to knowledge base of 4D International, i.e., development and submission of methodology, updating current tools or templates, defining, designing, and submitting new tools or templates as needed in organization.
•Contribute to the content management activities of 4D International by submitting all required files and documentation.
•Additional duties may be required to support the successful delivery of a client engagement.
4D Business Support Services
Region: Africa | Asia | Europe | North America | Oceania | South America
4D Business Support Services actively support all operational activities within 4D International providing research, procurement, outsourcing, administrative, and advisory services to field members in each of the functional and industry practices across our global regions. 4D Business Support Services are also responsible for actively growing their assigned team’s book of business, while also coaching, mentoring, and developing their assigned business unit team. This position reports directly to a 4D Regional Director.
Responsibilities include:
•Participate in the development of specific strategies for current and prospective clients.
•Exercise high quality judgment in the allocation of time and effort with respect to the development of a prospective client relationship.
•Work closely with the in-field teams to set and coordinate meetings, schedules, and team member availability.
•Ensure that a professional "research driven" approach is constantly adopted highlighting knowledge, an understanding of the prospective client and their industry, and be prepared for every meeting.
•Apply the standard 4D International client development model.
•Ensure that the sales effort is 100% focused on accurately reflecting the 4D International value proposition and that all commitments are realistic, achievable, and made in line with agreed company practices.
•Ensure that the context and results of all meetings and phone conversations are carefully documented, communicated, and that all other sales reporting requirements are met.
•Ensure that the transition to the client discovery process (CDP) is carefully handled through effective liaison with the appropriate personnel both internally and externally with the client.
•Actively participate in the client discovery process (CDP) as required and when requested from the in-field teams.
•Communicate and co-ordinate individual and team efforts within the disciplines of the company.
•Contribute to knowledge base of 4D International, i.e., development and submission of methodology, updating current tools or templates, defining, designing, and submitting new tools or templates as needed in organization.
•Contribute to the content management activities of 4D International by submitting all required files and documentation.
•Additional duties may be required to support the successful delivery of a client engagement.
4D Sales & Support Services
Region: Africa | Asia | Europe | North America | Oceania | South America
Our 4D Sales & Support Services team targets companies with the objective of setting appointments at the top executive level. Position responsibilities include researching prospects, analyzing business performance, cold calling prospective clients, providing detailed and accurate information to assigned Sales Executive, maintaining and scheduling meeting calendars, and updating sales database information for an assigned territory.
4D Sales & Support Services works to actively identify and target sales opportunities, directly manage client relationships, and set client discovery process (CDP) initiatives. In conjunction with colleagues, generate more work form our existing clients through the development of long-term client relationships. 4D Sales & Support Services are also responsible for actively growing their team’s book of business, while also coaching, mentoring, and developing their assigned business unit team. This position reports directly to a 4D Regional Director.
Responsibilities include:
•Participate in the development of specific strategies for current and prospective clients.
•Exercise high quality judgment in the allocation of time and effort with respect to the development of a prospective client relationship.
•Work closely with the Business Support Services (BSS) Team to set and coordinate meetings, schedules, and team member availability.
•Ensure that a professional "research driven" approach is constantly adopted, highlighting knowledge, an understanding of the prospective client and their industry, and be prepared for every meeting.
•Apply the standard 4D International client development model.
•Ensure that the sales effort is 100% focused on accurately reflecting the 4D International value proposition and that all commitments are realistic, achievable, and made in line with agreed company practices.
•Ensure that the context and results of all meetings are carefully documented, communicated, and that all other sales reporting requirements are met.
•Ensure that the transition to the client discovery process (CDP) is carefully handled through effective liaison with the appropriate personnel both internally and externally with the client.
•Actively participate in the client discovery process (CDP) as required and when requested by in-field teams.
•Assume Account Executive responsibilities with regard to the long-term development of client relationships i.e. obtain and maintain references, obtain referrals, and repeats, etc.
•Communicate and co-ordinate individual and team efforts within the disciplines of the company.
•Contribute to knowledge base of 4D International, i.e., development and submission of methodology, updating current tools or templates, defining, designing, and submitting new tools or templates as needed in organization.
•Contribute to the content management activities of 4D International by submitting all required files and documentation.
•Additional duties may be required to support the successful delivery of a client engagement.
January 3, 2011 4D Book Review Volume 4 - Discovering the Soul of Service
August 26, 2010 4D Book Review Volume 3 - Rules for Revolutionaries
August 26, 2010 Chip Conley Video: Measuring What Makes Life Worth While
August 25, 2010 4D Book Review Volume 2 - Building the Brand - Driven Business
August 17, 2010
